A squawk is a problem someone found with an aircraft. School owners, administrators, chief instructors, schedulers, dispatchers and maintenance technicians can file one. If you don't see the Report a squawk form, your role can't file squawks, so tell your instructor or the school's staff about the problem.
Report a squawk
- Open Fleet in the sidebar.
- Click the aircraft's tail number. Its details open.
- Scroll to Squawks. Under Report a squawk, pick a Severity: Cosmetic, Needs attention or Grounding.
- Describe the problem in Description, in 3 to 1000 characters.
- If a picture helps, add one under Photo (optional).
- Choose File squawk.
A Grounding squawk grounds the aircraft until maintenance clears it.
When Manage check-in is offered for a checked-in flight, its window has a Report a squawk form too, for a problem found on that flight.
See open squawks
- On Fleet, an aircraft with open squawks shows a count, such as "1 open squawk", next to its tail number. A grounded aircraft shows Grounded under Status.
- In the aircraft's details, Squawks lists its squawks. Switch between Open and Closed.
- On Maintenance, the Squawks tab lists squawks for the whole fleet, with the same Open and Closed switch.
Resolve or void a squawk
Closing a squawk needs the right to sign off maintenance. By default, school owners, administrators and maintenance technicians have it.
- In the aircraft's Squawks, choose Resolve or void on the squawk. On the Maintenance page's Squawks tab, choose Manage instead.
- Write what was done, or why it isn't a defect. The note needs at least 10 characters.
- Choose Resolve to record the work as a completed corrective maintenance item, or Void to close a squawk filed in error.
On the Maintenance page, Manage also offers Change severity, which needs a reason too.
The aircraft returns to service once no grounding squawk is open on it.
What grounding means
- A grounded aircraft isn't offered when students request a flight or search Find Availability.
- Dispatch refuses a grounded aircraft and lists its grounding squawks. Only a school owner can override, with a Grounding override reason.
- Open squawks that aren't grounding must be acknowledged before dispatch: tick I have reviewed these open squawks.
- Staff who see the whole schedule get Bookings on grounded aircraft on Schedule. It lists booked flights whose aircraft is grounded, and appears only when there is at least one.