You can reach the Aerial team from the account menu, or by email from anywhere.
Open the account menu
- On a computer, click your name at the bottom of the sidebar. When the sidebar is collapsed, click your picture or initials instead.
- On a phone, choose Open menu at the top left. The account items are at the bottom of the menu that opens.
Contact support
Choose Contact support in the account menu. It opens an email to contact@flyaerial.app in your email app, with a subject that says which page you were on.
You can also write to contact@flyaerial.app yourself. This works when you are signed out.
Report a problem
- Choose Report a problem in the account menu. The round bug button at the bottom right of the screen, next to the round + button, opens the same form.
- Choose a Type: Bug, Feedback or Question.
- Enter a Title of up to 120 characters.
- Describe what happened, or what you need, in Description.
- If a picture helps, choose Attach image and pick a PNG, JPEG or WebP file up to 4MB.
- Choose Submit report.
To send a report you need a confirmed email address. Your report and any image go to the Aerial team by email. Along with what you write, it includes the page you were on, your browser, your school, and your role, so the team can find the problem. Don't attach ID documents or other people's details unless the team needs them to fix the problem.
If you don't see Report a problem, it is switched off right now. Use Contact support instead.